Top Yard Challenges | Improving Customer Experience in Logistics

Excessive Wait Times

Drivers and carriers get stuck in long queues at the gate or waiting for trailers, leading to frustration, missed appointments, and a negative perception of your business.

Lack of Status Updates

Customers are left in the dark about the status of their shipment, leading to confusion and a constant need for follow-up calls and emails.

Incorrect Load Information

When relying on manual records, there's a high risk of providing customers with incorrect information about their loads, leading to costly and time-consuming errors.

Missed Delivery Windows

Inefficient yard operations can directly lead to missed delivery windows and a breakdown in the supply chain, causing a ripple effect of frustration for your customers.

Poor Communication

Without a centralized system for communication, customers often deal with fragmented information, unreturned calls, and a lack of clear answers.

The Solution

Terminal Yard Operating System^TM is a modern solution designed to transform your yard into a smooth, predictable, and transparent part of the supply chain. It eliminates the friction that leads to poor customer experience, replacing it with efficiency and clarity.

Faster Gate-In and Gate-Out

The system automates gate processes, reducing the time drivers spend waiting to enter or exit your yard, improving efficiency and driver satisfaction.

Real-Time Visibility for All

Terminal provides secure, real-time access to load and status information for your customers, eliminating the need for constant phone calls and providing a clear, transparent view of their shipment.

Automated Notifications

The system can be configured to automatically send notifications to customers when their shipment is at the gate, loaded, or in transit, keeping them informed every step of the way.

Accurate Load Information

With a single, real-time data hub, Terminal ensures that all load and trailer information is accurate and instantly accessible, preventing errors and improving communication.

The Benefits

Who Benefits from an Improved Customer Experience?

Reputation Protected with Carriers & Shippers

Faster gate turns and accurate load information reduce friction for drivers, carriers, and 3PLs, giving executives confidence the yard isn’t undermining brand reputation or future contract renewals.

Operations Freed Up with Consignees & Retailers

Real-time visibility and fewer service complaints from consignees, retailers, and distribution partners mean managers spend less time fielding escalations and more time optimizing throughput.

Relationships Strengthened with Shippers & End Clients

Automated updates and accurate ETAs give shippers and end customers the transparency they expect, arming sales and service teams with a trust-building advantage in competitive bids.

Contact Us

Reach out to learn more about Terminal, on your terms:

Schedule a 30-minute meeting with a yard expert
Schedule a YOS™ Demo
Arrange ROI consultation
Set Up a 2-Day Proof of Value on site
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Poor Customer Experience

The Bottleneck to Your Reputation